Frequently asked questions
Emirates Dubai 7s will continue to monitor the current regional situation in coordination with local authorities until the date of the event.
There will be a review period: week commencing 12th October 2026
A full refund will be offered only under the below circumstances:
- If Emirates Dubai 7s 2026 event is cancelled in full; or
- If your team is travelling internationally to the UAE and the official government authority in your country-of-origin issues guidance of either:
- “Do not travel to the UAE”, or
- “Essential travel only to the UAE”
during the period 12-16 October 2026.
During the week 12-16th October 2026: The Emirates Dubai 7s team will consult the official government authority advice of your team’s country-of-origin, and teams that meet the above criteria will be contacted during this period to discuss options. Should a refund at this point be requested, it will be arranged.
Teams not contacted will be considered out of these conditions and will not be eligible for a refund. It is therefore vital that team managers include the correct country-of-origin where requested in the team registration form, as it will impact refund eligibility.
For the avoidance of doubt, Emirates Dubai 7s will continue to monitor government advisories after 16th October, and may adjust its position on the above policy. The safety, security and experience of attendees and teams remain top priority.
Please note this policy is only applicable to team registration fees. Please contact your travel agency regarding refund policies for travel and accommodation bookings.
If you have purchased your tickets via the website, you will need to download the Emirates Dubai 7s App from Appstore or GooglePlay store. Once done, you can login to the App using the same credentials used when purchasing the tickets.
Once you're logged in you will find your tickets in the Wallet section of the app.
- Go to your wallet in the App and click the ticket you wish to transfer.
- Below the ticket you'll see a transfer button, click this to start the transfer process.
- Enter the details of the recipient. (Note: Recipients must use the same email address during the account creation process for the tickets to appear in their app, so please ensure the email address you have entered is correct. Tickets are only valid in the App and cannot be transferred/exported to yourself).
- Once all the fields have been filled and you have checked them, click the transfer button at the bottom of the page.
- Recipient should download the App if they haven't already, and then accept the ticket transfer via the App, which will be a pop up on the screen.
- Once the recipient has accepted the transfer, the ticket will be displayed in their wallet.
The difference between the two ticket types is purely based on the Bay location. Reserve Premium having better viewing.
Reserved Premium Bays include - Bays 3 and 5.
Reserved Standard Bays include - Bays 1, 2, 6 and 7.
Printed tickets will not be accepted at the entrance of the event. Please ensure your digital ticket is displayed on your phone in order to gain access into the event.
All tickets are non-refundable unless the event is cancelled by the organiser, in which case refunds will be given. This said, please ensure you have selected the correct ticket before processing payment as refunds will NOT be given for tickets purchased for the wrong day or a lower category.
Yes, you can upgrade your ticket through the Emirates Dubai 7s App.
Unfortunately, if you have bought tickets for the wrong day, you will have to try and transfer the tickets to a willing recipient. No refunds will be given for tickets that have been purchased for the wrong day.
Tickets that have been screenshot and sent to another individual will not work when getting scanned at the entrance. Please ensure you use the ticket transfer function in the App in order to share tickets.
General Admission tickets will give you access to everything around the event, except any VIP or Hospitality areas, or Reserved Seating areas. GA tickets will also give you access to view the live entertainment. Please note that GA seating is on a first come first serve basis.
No, Unfortunately dnata Points cannot be used to purchase tickets.
Changing the name on your ticket is not possible. However, all you need to do is transfer the ticket to another individual once they have created an account in the app.
Yes. There will be free water stations across the festival.
Unfortunately, due to the very high attendance at the festival, we are not able to offer this type of facility. Please only bring with you what is essential and keep items with you at all times.
No. All food and drink is to be purchased on site. Exemptions will be made for baby food which you may bring with you.
There will be no drop off creche facility for 2026, however there will be an improved, larger indoor supervised soft-play experience where younger children can enjoy playing. Parents must remain in supervision of their children at all times.
You will be allowed to exit and re-enter the festival during the day using your digital ticket on the Emirates Dubai 7s App. Please note that there is no entry or re-entry after 9pm on all days.
Yes, fancy dress is allowed and encouraged at this year’s event. The official theme for this year will be announced nearer the time.
Yes, there is! Come in your finest fancy dress on the Saturday and if spotted you could be in with a chance to win our grand prize. Follow our socials for more information.
Yes. We have a secure lost and found cabin near Gate 9.
Opening hours:
- Nov 28: 08:00 - 00:00
- Nov 29: 08:00 - 00-00
- Nov 30: 08:00 - 00:30
- Dec 1: 08:00 - 14:00
Call the Lost and Found contact centre number: +971 56 389 5644
After the festival is finished
Found items will be transferred to Emirates Group Head Quarters (EGHQ) on Monday, Nov 30 at 16:00.
The owners of lost property can contact the EGHQ security team for inquiries about the lost item on the following contacts:
Email: accommseclf@emirates.com
Contact number: +971 4 708 1919
Identification cards are not required to gain access to this year’s Emirates Dubai 7s event. However, you will require your ID if you plan on purchasing alcohol at the event.
Yes, we have WiFi across the sites so you can freely update your social media, use the wallet in the App at retail outlets and keep up to date with all the results.
Weekend tickets will gain you access into the event on Friday, Saturday and Sunday. Sunroom Hospitality tickets and Reserved Seating tickets will gain you access all 3 days but Friday will only provide General Admission Access.
Yes, reserved tickets are only available for the weekend and the same seats will be allocated.
Children over the age of 3 but under the age of 18 are allowed to enter the event but must have a ticket as follows:
- U4 are free
- 4-9yr are AED40
- 10-14yr are AED115 for the weekend
- Over 14 year olds must have a full price ticket
- Family weekend tickets are available (2 adults, 2 children)
Last entry into the site is 8pm. There will be no re-entry to the event after 9pm.
Children under 4 are permitted free of charge. Children 4 and over must have a ticket and be accompanied by an adult at all times.
Yes, there will be designated areas where the general public will be able to park their cars for free.
RTA Taxis are permitted to drop off at the Taxi Queue - https://bit.ly/ED7sTaxis. RTA Taxis will be available all evening to get your home, as will our free bus service.
Other service providers (Careem/Uber) should follow the signs for Drop Off & Pick Up Only, which is close to the main entrance.
We provide a free bus service in the evenings which will take ticket holders to key locations across Dubai. Information will be available on the travel section of the website closer to the event.
Yes, you can. It will be scanned for security reasons, so please use the 'Bag' lanes when you enter the event.
No, unfortunately dogs are not allowed at the event. However, service dogs will be permitted on site. Please do be aware that the event will be very busy and noisy with people and entertainment. We would not want to cause any distress to you or your service dog, but we are not able to guarantee that it will not happen.
There are baby changing facilities immediately beside the Soft Play tent, as well as beside Pitch 2, in West Village and inside the VIP Hospitality Communal Garden.
Yes we do. POD Parking is located at Gate 9, use this link for directions on Google Maps - https://bit.ly/ED7sPODParking. Alternatively, please follow the signs for VIP & Invitational then the signs for POD.
We have POD toilet facilities at all toilet locations around the event. This includes all general areas as well as VIP Hospitality.
We have dedicated POD access and viewing areas in all stands surrounding Pitch 1. They are:
- South Stand – Ramp access at the west stand end of the grandstand.
- West Stand – ramp access behind the Rugby Rock stage.
- East Stand – ramp access at the Rebound end of the stand.
- North Stand – Hospitality POD guests have access to a lift that leads to the POD viewing area.
Every queuing system is designed to enable easily accessible ordering from all food and beverage outlets.
We aim to cater for as many people as possible to ensure everyone is able to enjoy food during the event. Our food outlets will always state the 12 most common allergens; however, there is always a risk of cross-contamination and those with allergies should be mindful of this.
Paying for participation fees
Emirates Dubai 7s will continue to monitor the current regional situation in coordination with local authorities until the date of the event.
There will be a review period: week commencing 12th October 2026
A full refund will be offered only under the below circumstances:
- If Emirates Dubai 7s 2026 event is cancelled in full; or
- If your team is travelling internationally to the UAE and the official government authority in your country-of-origin issues guidance of either:
- “Do not travel to the UAE”, or
- “Essential travel only to the UAE”
during the period 12-16 October 2026.
During the week 12-16th October 2026: The Emirates Dubai 7s team will consult the official government authority advice of your team’s country-of-origin, and teams that meet the above criteria will be contacted during this period to discuss options. Should a refund at this point be requested, it will be arranged.
Teams not contacted will be considered out of these conditions and will not be eligible for a refund. It is therefore vital that team managers include the correct country-of-origin where requested in the team registration form, as it will impact refund eligibility.
For the avoidance of doubt, Emirates Dubai 7s will continue to monitor government advisories after 16th October, and may adjust its position on the above policy. The safety, security and experience of attendees and teams remain top priority.
How do I pay?
All Pre-Approved Teams will be sent an Individual payment link by close of business UK time on Monday 29th April. Simply click on the link and follow the simple process.
Which cards can I use?
Mastercard and Visa are the only cards accepted. Charge cards such as American Express and Diners are not.
Any Service Fees?
Yes, as indicated, there is a 2.5% Credit Card service fee and a 1.5% Administration Fee which will be added to your Advertised Participation Fee when you check out
Are Participation Fees inclusive of VAT?
Yes they are How do I know that my spot is confirmed? If your payment is accepted, you are in and will be emailed a Confirmation of Payment?
How much is the Tournament for which I am looking to pay?
All Fees can be found at the time of Registration when you drop down to select your Tournament of choice. ( https://dubairugby7s.com/enter-your-team/ )
What else can I pay for at the time?
You can pay for Official Photography Packages and Discounted Team Meals – details of each of the Photo and Meal deals can be found by clicking on the relevant icon when you buy.
If I have paid for my Participation Fees and wish to come back to the system at a later date to buy Photo and or Meal packages, is that possible?
Yes it is, your original payment link will work to give you access. Please note however, that a 2.5% Credit Card Service Fee will apply each time you carry out a transaction.
What if I want to secure my place by paying Participation Fees and I decide later that I want to take up a Travel Package?
That’s fine, the first thing to do is use the payment link to pay your Participation Fees (and Team Meals and Photography if you wish) Then you will be provided with the option to fill out an Enquiry Form which will be sent to our Travel Advisors. This will be a separate transaction. Details can be found below.
Mastercard and Visa are the only cards accepted.
Charge cards such as American Express and Diners are not.
Yes, as indicated, there is a 2.5% Credit Card service fee and a 1.5% Administration Fee which will be added to your Advertised Participation Fee when you check out
Yes, they are.
If your payment is accepted, you are in and will be emailed a Confirmation of Payment?
All Fees can be found at the time of Registration when you drop down to select your Tournament of choice.
You can pay for Official Photography Packages and Discounted Team Meals – details of each of the Photo and Meal deals can be found by clicking on the relevant icon when you buy.
Yes it is, your original payment link will work to give you access. Please note however, that a 2.5% Credit Card Service Fee will apply each time you carry out a transaction.
That’s fine, the first thing to do is use the payment link to pay your Participation Fees (and Team Meals and Photography if you wish)
Then you will be provided with the option to fill out an Enquiry Form which will be sent to our Travel Advisors.
This will be a separate transaction. Details can be found below.
Hospitality
Opening hours are 8am to 8pm
Yes, the chalet is all on the flat and disabled access toilets are available nearby.
Children under 4 are permitted free of charge. Children 4 and over must have a ticket and be accompanied by an adult at all times.
Tables are not assigned, and free seating system will be in process.
All tickets are non-refundable unless the event is cancelled by the organizer, in which case refunds will be given.
